Call Centre Services

Swadesh Softwares Pvt. Ltd. is a leading Call Center Agency Handling all sorts of Customer Support, Sales, or Back Office Processing functions. Our company deals with clients spread across different parts of the world and also take up projects on an outsourcing basis. An experienced team of professional people answers calls emails or messages on behalf of your company. We provide the best solutions to minimize costs, increase sales, and maximize your business scalability.

Outsourcing your projects to a trusted third-party like us will help you upgrade to the latest technologies in business development. We set up Help Desks on Your Behalf to answer queries your client may have about any technical issue. We cover a wide range of client base like computing to consumer electronics and several others. We also conduct Marketing Calls to Boost Your Company’s Sales. Let us guide you through a detailed list of services we offer at Swadesh Softwares Pvt. Ltd.

Inbound Services

An inbound customer service provides customers with a single point of contact for all their queries. Whatever the work be - making a payment, registering a purchase or obtaining product information- customers just need to call on a single number. The prerequisite of every call center service is agents with technical knowledge. Customers will appreciate the convenience of the process if they receive an appropriate response.

At Swadesh Softwares, we offer inbound call center services that are professional, flexible as well as cost-effective. You can trust us with valuable information about your company and rely on our services for the positive development of your business. It is essential that you get a prompt inbound customer care service to have a good name in the market and thus you will no doubt need our expert services. Skilled professionals are ready at all times to assist your clients with the latest telecommunication software.

Customer Support Services

It is essential on the part of a business owner to provide a rich customer experience, and we make this possible. Customers like it when they get instant feedback on their queries. We stay alert throughout the day to listen to your customers and in turn help in building your reputation. We provide your company with 24/7 support service all throughout the year so that your customers' calls will never go unanswered. Our customer services are customised as per your needs, thus making it convenient for you to partner with us.

A responsive customer service is vital for any business, and this is the reason why outsourcing it is a wise decision. You can now focus on your primary business instead of diverting resources to customer services. You will not have to take the stress of your increasing business size and your client base. It is best to engage with a professional service to give your customers the best support services.

Invoicing Support Services

One of the critical issues any business faces is invoice processing. It is imperative that the invoice amount you are sending to your client is accurate otherwise you may face serious problems. Your search for a leading outsourcing service in invoice processing ends with Swadesh Softwares. We help you reduce costs and improve purchase controls. We capture and store invoice documents, perform pre-purchase authorization, and vendor payments on your behalf.

Invoice processing includes: Invoice data validation, matching invoices with purchase orders, checking handling of cash, extraction of relevant data, creation of e-Invoice and receipt, logging of transactions, scanning of paper invoice, production of PO receipt for supplier invoices, assistance through chat, email, and phone and monitoring of the dashboard with complete multi-level approval settings.

Market Research And Product Survey

Before launching a new product or even before planning on producing a new product, it is necessary that you conduct a market research. This will help you in reducing the risks involved with the manufacture or sale of the product. Conducting surveys before or after the product is launched is an excellent step to minimise risks involved.

At Swadesh Softwares, we conduct the product surveys to give you a more unobstructed view into the situation your product lies in. For holding the best market research, we undertake studies, perform customer analysis, conduct product research and analyze business statistics.

We probe and gather information by putting up open-ended questions, thus assessing the market thoroughly. A team of trained experts analyze quantitative and qualitative data, and also industry insights and subjective extracts to deliver a highly efficient package for enhancing your business. Our market research service forms an integral part of our company, and we strive to provide the best results.

The need for outsourcing product survey arises because we help you in surveying with the optimum utilization of resources and with the advanced technology. You get accurate results and that too within a short span of time that being efficient in speed as well as quality.

Business Feedback

In today’s competitive world, it is essential to understand your customers’ needs and keep up with their expectations. Thus, it is imperative to understand them and taking feedbacks is the best way to do so. There are five general ways to garner feedback for your company in the form of surveys, feedback boxes, reach out directly, user activity and usability tests. We assist you in these and help you gain more feedback for the enhancement of your business.

Deal Closing Support

We offer you the strictest standards in the task of closing deals that is finalizing or securing an agreement on behalf of your company. No matter what the genre of the deal is, you can rely on us. We provide you with legal and taxation opinions. We negotiate on your behalf, arrange for finances, and evaluate your business. We assess the risk factors and help you build a bond with the investors. We also provide you with intellectual property protection.

Delivery Status And Delivery Information Support

The experienced team of customer service executives helps you in keeping track of your customers’ orders and provide them with updates on the delivery or any other related queries.

Customer Opinion

Apart from getting feedbacks, it is crucial that you also get to know what other things your customers are looking for and if you can incorporate them into your services. For that, you need to ask your customers about their opinions, and we help you do just the same.

Outbound Services

Outbound customer service improves the productivity of the client and strengthens customer relationships by increasing contact and enhancing the quality of customer experience. Calling a customer for feedback and opinion after a product is sold to him or a service rendered, shows that you are concerned about them and reflects your quality of services offered. It is essential to maintain a follow-up.

At Swadesh Softwares, we provide first-class outbound services and our proficiency. We follow a goal-oriented process that has shown efficiently results. We aim to maximise your business’ Return on Investment and generate leads using existing or targeted databases. These leads are converted into sales. We arrange for focused marketing campaigns for products, help you grow your client base and create brand awareness. We also identify new markets for your products or services.

Telemarketing

Telemarketing services include telemarketing lead management, lead generation services, appointment setting services, debt collection services, database selling services, market intelligence services, product promotion, research surveys and polling, customer satisfaction, telephone and web-based business development. It is wise to use telemarketing services because these are cost-effective in comparison to hiring salespeople on a full job role. It is quite easy to reach out to customers spread around the world and market products or services to existing as well as potential customers. With telemarketing, you can right away get to know whether customers are interested in your products or not.

At Swadesh Softwares, we offer you a highly experienced telemarketing service by working near your needs and requirements. We contact businesses or individuals on your behalf with the use of a professional telemarketing style. We never miss an opportunity to grab a lead and generate more customers for you. We transform potential leads to sure shot sales. Professionals at Swadesh Softwares work in identifying your Unique Selling Points (USP) and then customise a campaign to maximise the potential of each transaction. We offer business-to-business (B2B) as well as business-to-consumer (B2C) telemarketing services. We have a team of expert and experienced professionals who are committed to providing the best quality customer service. Being flexible, we respond to strategic changes promptly.

Order Filling Solutions

Our trained experts will help you out in order filling of the back end works to ensure that you do not lag behind your competitors in any field. Be a confident player in the market scenario with our experts and emerge a winner.

We offer 24x7 online order filling services to ensure that you get professional services within your budget. The message is delivered through fax, email, and pagers. Orders are dispatched on an immediate basis with streamlined services. With our customised services, you will be able to reach out to a broader client base. The customers may be eager to know more about the process, which the calling executive will be able to answer.

As the order is being filled life, anything on the part of the customer can be clarified before the purchase itself, to avoid any confusion later. There are much automated order taking services, but a call center can add a personal touch which the automated machine cannot.

At Swadesh Softwares, there are well-trained employees to make the most of the sales opportunity. They conduct a thorough study of the product for grasping a better understanding to answer queries of the clients. Our experts can handle high volume phone traffic at any point in time.

Customer Satisfaction Surveys

Customer satisfaction surveys give you an approximate measurement of the thoughts of your customers about your products or services.

Customer satisfaction surveys manage customer relationships. It is beneficial to include a periodical feedback collection into your marketing cycle, as this will help you in gaining significant insight into how to enlarge your business.

We work hard to create customer satisfaction surveys including survey design, data collection, scanning, reporting, and analysis.

We are an experienced analyzer of customer satisfaction surveys. We first try to understand your business process before structuring the study to meet the objectives of your business.

We conduct online customer satisfaction surveys, telephone surveys or email surveys as per your requirements.

Appointment Fixing

Favorable appointment scheduling ensures that a sales executive gets to meet only the best prospective customer. Appointment setting services increase your prospects. By generating leads, we execute a competent sales channel.

We help in fixing appointments that will generate business shortly and save your valuable time from being wasted. We offer the service of appointment setting in technology sales, B2B appointment setting, healthcare leads, event registrations, conference registration programs, executive appointment setting services, and B2B appointment scheduling for web conferences or demos.

Our charges are quite reasonable thus keeping the profit margin high for your business and we do not compromise on the quality of our services.

Follow up Calls

It is necessary to keep a follow up with your clients to maintain goodwill with them if you want them to remain loyal to your brand. We help you out by keeping the follow up on your behalf and reducing the burden on you to keep up with every customer of yours.

Advertising and Branding

The most important thing for any business is to promote and advertise their products on the right platform to stay intact in the competitive market scenario. We understand this and help you in developing your brand through our call center service’s facility of advertising.

We offer several other Call Centre services at Swadesh Softwares Pvt. Ltd. Customized to meet your special requirements. You can check the website or you may Connect with us to discuss the services.